NAB Travel Insurance
NAB Travel Insurance
13 29 28
Monday to Friday 8:00am – 7:00pm AEST
Saturday 8:00am – 5:00pm AEST
NAB Travel Insurance
13 29 28

Contact us

Sales and general enquiries | Claims enquiries

13 29 28 (within Australia)
enquiries@nabtravelinsurance.com.au

Claim Enquiries:
1300 732 860 (within Australia)
travelclaims@allianz-assistance.com.au
www.claimmanager.com.au/

24hr emergency assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+617 3305 7499 (reverse charge from overseas)

Allianz Global Assistance dispute resolution process

If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us.

A complaint or dispute can be referred to the Australian Financial Complaints Authority (AFCA). AFCA provide a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. The contact details for AFCA are:

Australian Financial Complaints Authority
GPO Box 3, Melbourne Victoria 3001
Phone:1800 931 678
Website:www.afca.org.au
Email:info@afca.org.au
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* Discount applies to standard premiums only. No discount will be applied to other premium components such as pre-existing medical condition cover.

This insurance is only offered in Australia.

Information on this site about insurance coverage is a summary only and you should read the Policy Document and Product Disclosure Statement (PDS) for full terms, conditions, limits, sub-limits and exclusions that apply. Insurance is subject to eligibility .You should consider whether the insurance product is suitable for your circumstances and consult the PDS and NAB Financial Services Guide also available by calling 13 29 28 or at nab.com.au/insurance before making a decision whether to purchase or continue to hold this insurance.

Allianz Australia Insurance Limited (ABN 15 000 122 850 AFSL 234708) (Allianz) is the insurer and issuer of this insurance.

Allianz has entered into a distribution arrangement with National Australia Bank Limited (ABN 12 004 044 937) (NAB). Under this arrangement, NAB is authorised to arrange for the issue of this insurance by Allianz as its agent, not yours. All other services provided by NAB in relation to this insurance are not provided on behalf of Allianz.

Neither NAB, nor any of its related bodies corporate, accept liability or guarantee payment of any claim or benefit in respect of this insurance. A policy does not represent a deposit with, or a liability of, nor is guaranteed by either NAB or any of its related bodies corporate.

NAB is paid commission if Allianz issue you with this insurance (including renewals and variations) which is a percentage of your premium and may be entitled to a marketing allowance if certain thresholds are met in agreed periods regarding this insurance. Details are provided in the NAB (AFSL 230686) Financial Services Guide available by calling 13 29 28 or at nab.com.au/insurance.

Any advice contained is general only and does not take into account your particular objectives, financial situation or needs (personal circumstances). As a result, you should consider whether any such advice is suitable for your personal circumstances. You may wish to make this assessment yourself or seek the help of an adviser.


Allianz has appointed AWP Australia Pty Ltd (ABN 52 097 227 177 AFSL 245631) of Level 16, 310 Ann Street, Brisbane, QLD 4000 trading as Allianz Global Assistance to issue and manage this insurance and administer all emergency assistance services and benefits of this insurance. It acts as agent for Allianz not you.

Allianz Global Assistance
© 2021 AWP Australia Pty Ltd ABN 52 097 227 177. All rights reserved.

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